As the COVID-19 pandemic expands towards our community affecting the local economy, the Carroll County Electric Department (CCED) is implementing suspension of disconnections for non-payment through the month of April. The board made the action official during a virtual meeting on Thursday afternoon. This was the first government body in Carroll County to meet virtually, taking precautions against the spread of the Covid-19 virus and taking advantage of Gov. Bill Lee’s executive order on Friday that allowed such meetings.
“This time of crisis is producing much uncertainty and anxiety in our country,” said CCED financial officer Ryan Drewry in a recent press release. “The CCED is mindful of this and is hopeful the temporary suspension of disconnects will help reduce some of the stress at the local level for our customers. While services will not be disconnected, bills will continue to accrue as this is only a temporary suspension of disconnections for non-payment. We encourage customers to make payments as they are able. Suspension of disconnects will be re-evaluated on or before April 30th.”
A local energy assistance resource to Carroll County residents is the Northwest Tennessee Economic Development Council. The Low-Income Home Energy Assistance Program (LIHEAP) helps assist families with energy costs. This is an excellent resource for up-coming electric bills. Appointments are required and call wait times may be increased due to volume.
Anyone with questions or concerns can call the CCED at 731-986-8284.
Due to the COVID-19 pandemic, Carroll County Electric is also implementing additional precautionary measures to promote health and safety for customers and employees. Unprecedented action may be required as the Coronavirus Outbreak continues.
The CCED is requesting customers NOT come to the Business Office unless completely necessary. Doors to the lobby will be remain locked until further notice. This has been deemed as a preventative method necessary due to the spread of COVID-19. Lobby access will be re-evaluated as this continues.
There are multiple ways customers can pay their bills without face-to-face interaction.
1. You can pay online at www.ccelectric.org. Select Payment options then click on the link to pay.
2. Payments can be made by phone. Please dial: 1 (866) 430-1822
3. If you wish to setup Bank draft, authorizations can be faxed/emailed to complete setup. This a free service in which your electric bill drafts from your bank account on the due date. Bank Draft authorizations can also be completed by utilizing the form found on the back of your statement.
4. As always, bills can be paid by mail. Be sure to allow for adequate time when mailing your payment to avoid any late fees. Payments received after the due date would incur late fees.
5. If you do need to pay in person, please pay at the drive-through or night deposit, which is located at our drive-thru.
In an effort to minimize exposure, Customers needing assistance should please call 731-986-8284. CCED may be able to assist through phone conversation eliminating the need for face-to-face interaction. If for some reason a phone call cannot fully serve the need and documents are required, staff can assist via email and fax and/or prep forms ahead of time in the event there is no other option. Documents can be delivered through the drive-thru window if necessary.
Wait times will increase because of steps taken. Please be patient as we all work together to contain the spread of Coronavirus in our community.
If you are experiencing any COVID-19 related symptom such as fever, runny nose, cough, or shortness of breath do not come to our office. Call 731-986-8284 to discuss other options.
As events continue to develop, CCED will monitor the CDC for further guidance.